G1Blog

Autonomation means 'automation with a human touch'. For the design of communication management processes this means automating the bulk of repeatable communication tasks, both inbound and outbound. This leaves workers free to spend time on dealing with non-standard communication from customers, an area where customer satisfaction gains are the largest: autonomation as a underlying principle to reduce costs and gain customer loyalty.

Marketers often struggle with market segmentation and customer identity management. Adding communications intelligence to segment parameters would provide insight into not only the communications behavior, but also content and context of communication transactions. In this time of mass customization, can you afford not to more effectively define, manage, and communicate with your customer segments?

Our goal at Pitney Bowes Group 1 Software is to create value for our clients. Our software products are intended to simplify our customers’ business processes and/or improve their revenue stream. We are often asked to quantify this benefit, because our customers want to offset the cost of our software with savings in their business. A frequent question our customer have is: What is the productivity benefit, in real terms, of installing your software? This is the second in a three part series that describes how to measure the productivity benefit of our software. Here we’ll discuss hands-on quantification of the impact of software investments.

Communication Management is a discipline constituent in businesses processes of most industries. Recent efforts to reduce Medicaid and Medicare administration costs bring this into focus for Government-sponsored healthcare. MITA(Medicaid Information Technology Architecture) provides an excellent framework for enterprise architectures, and provides us the ability to define a central business capability that manages many-to-many, multi-modal and -channel communications transactions.

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The time for comments on the new USPS rules related to move update have started ticking. The deadline is June 22, 2007. No significant changes occurred in the regulations from what had previously been reported, but a direct link to the proposal is now available.

Wow-we have been very busy with our clients working on CASS Cycle L preparation. After countless calls and various industry meetings, I've come to some conclusions...

DPV and LACS are really coming to your CASS coding process. For months, the vendor community has been working with the USPS to inform the mailers about the upcoming coding rule changes for CASS software.

Many customers have been calling with questions about the new USPS OneCode Solution(TM) from the USPS. A few of the question are answered directly below, with links provided to offcial sources of information.

The upcoming USPS rules for software address matching will change next August. CASS vendors have been asked to update the CASS software matching rules for the assignment of ZIP+4 codes. The assignment of ZIP+4 codes may have some adverse affects in your business community.

It was not American Idol, the Academy Awards, or Broadway Show production where there were lines and standing room only; it was the National Postal Forum Address Quality Symposium. Yes, standing room only... for addressing?

From the looks of the pre-show National Postal Forum and recent articles, work groups and advertisements, it looks like Addressing will be the highlighted hit of the show. So what is the real problem? Lets chat about it.

What is 4 State Barcode? Is there new technology being offered very shortly? The soon to be released OneCode ACS Solution (TM) by the USPS (TM) will be formally announced and the use of 4 State Barcodes will be coming out for Letters. Be sure to start preparing.

The implementation of any enterprise level solution needs careful examination of the current environment, a goal for the future, and a detailed plan to get to that point. An enterprise mail tracking system is no exception. Several key items in the procedure will be examined in this post; process flow, tracking bar code application, enterprise data integration, and business case validation. All of these areas require close interaction between customer and vendor(s) to ensure a smooth and reliable implementation of the mail tracking service.

Abbreviated city names or truncated city names - either way could still be problematic depending on your business solution. Some of the challenges are listed and we are looking for some other strange and unique city name challenges in your business.

Software Evaluation and Recognition Program (SERP) will be extending the April, 2006 deadline for re-certifying software for Presort, to January 11, 2007.

Group 1 Software has launched G1Blog, an open exchange between Group 1, our customers and industry, and the public. G1Blog delivers a wealth of information about news, trends and innovations affecting our industry and our customers. Serving as blog authors, Group 1's knowledgeable and experienced product managers are committed to providing timely, valuable information and actively participating in blog discussions.

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