G1Blog

Business Communications Intelligence (BCI) provides data about process performance in communications processes. In this discussion I take a look at an example multi-channel campaign production and a dashboard perspective on Key Process Indicators. This is the production intelligence aspect of CI, an important management tool for those responsible for getting the message out into the hands of prospects and customers.

Our goal at Pitney Bowes Group 1 Software is to create value for our clients. Our software products are intended to simplify our customers’ business processes and/or improve their revenue stream. We are often asked to quantify this benefit, because our customers want to offset the cost of our software with savings in their business. A frequent question our customer have is: What is the productivity benefit, in real terms, of installing your software? This is the second in a three part series that describes how to measure the productivity benefit of our software. Here we’ll discuss hands-on quantification of the impact of software investments.

Communication Management is a discipline constituent in businesses processes of most industries. Recent efforts to reduce Medicaid and Medicare administration costs bring this into focus for Government-sponsored healthcare. MITA(Medicaid Information Technology Architecture) provides an excellent framework for enterprise architectures, and provides us the ability to define a central business capability that manages many-to-many, multi-modal and -channel communications transactions.