Customer Data Quality Posts
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Understanding Cause-Effect in customer relationships with Business Communication Intelligence
by Michael Overturf
8/29/2007
11:02:50 AM
Marketers often struggle with market segmentation and customer identity management. Adding communications intelligence to segment parameters would provide insight into not only the communications behavior, but also content and context of communication transactions. In this time of mass customization, can you afford not to more effectively define, manage, and communicate with your customer segments?
- Also Posted to:
- Document Composition
Calculating the Value of Software Investments (1 of 3)
by Michael Overturf
6/25/2007
1:01:27 PM
This is a series of three blogs that provide background and guidelines on determining the productivity value of our software products. The first provides a theoretical background that discusses the Cost of Poor Information Quality. The second provides suggestions how to calculate the anticipated improvement of software installation for a given business process. The third discusses various process improvement management methods and how Group 1 Software technology components add value.
Communication Management in Government-administered Healthcare
by Michael Overturf
6/20/2007
3:21:54 PM
Communication Management is a discipline constituent in businesses processes of most industries. Recent efforts to reduce Medicaid and Medicare administration costs bring this into focus for Government-sponsored healthcare. MITA(Medicaid Information Technology Architecture) provides an excellent framework for enterprise architectures, and provides us the ability to define a central business capability that manages many-to-many, multi-modal and -channel communications transactions.
- Also Posted to:
- Online Account Management
Enterprise Address Management as a common resource for location intelligence
by Michael Overturf
6/19/2007
2:36:44 PM
Enterprise Address Management is an information management principle that provides centralized management and access to location intelligence, designed for large, diverse enterprise data environments.
- Also Posted to:
- Business Geographics
- Mailing Efficiency
What's in a name? How about up to $85 million in fines.
by Navin Sharma
12/14/2006
7:54:45 AM
What's in a name? How about a missed opportunity to identify a potential threat to national security and up to $85 million in fines? Or, the flip side, constant harassment at security checkpoints in airports because your name matches someone on the government watch list!
- Also Posted to:
- Online Account Management
Finalist Compatibility Interface Support
by Raymond Chin
9/12/2006
10:40:41 PM
Group 1 Users of Finalist are asked to log in and comment on the proposed Compatiability Interface Support.
- Also Posted to:
- Mailing Efficiency
Address Validation Should Start In The Beginning
by Raymond Chin
1/27/2006
11:08:46 AM
Address validation and correction should be more than stuck in the back end batch process. To eliminate garbage in your system in the first place, you need to implement address cleansing methods at time of entry.