Distributed Output Management Posts
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Autonomation in Communication Management Processes
by Michael Overturf
10/3/2007
9:11:50 AM
Autonomation means 'automation with a human touch'. For the design of communication management processes this means automating the bulk of repeatable communication tasks, both inbound and outbound. This leaves workers free to spend time on dealing with non-standard communication from customers, an area where customer satisfaction gains are the largest: autonomation as a underlying principle to reduce costs and gain customer loyalty.
- Also Posted to:
- Electronic Document Management
Communication Intelligence for Production Management
by Michael Overturf
9/18/2007
11:19:23 AM
Business Communications Intelligence (BCI) provides data about process performance in communications processes. In this discussion I take a look at an example multi-channel campaign production and a dashboard perspective on Key Process Indicators. This is the production intelligence aspect of CI, an important management tool for those responsible for getting the message out into the hands of prospects and customers.
- Also Posted to:
- Document Composition
Phase I: Tracking Barcode Application
by Everette Mills
3/15/2006
3:46:04 PM
Phase I will focus on the creation of the tracking barcodes and applying them to each mail piece.
- Also Posted to:
- Document Composition