Electronic Document Management Posts
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Autonomation in Communication Management Processes
by Michael Overturf
10/3/2007
9:11:50 AM
Autonomation means 'automation with a human touch'. For the design of communication management processes this means automating the bulk of repeatable communication tasks, both inbound and outbound. This leaves workers free to spend time on dealing with non-standard communication from customers, an area where customer satisfaction gains are the largest: autonomation as a underlying principle to reduce costs and gain customer loyalty.
- Also Posted to:
- Distributed Output Management
How to deploy Mail Tracking
by Everette Mills
3/9/2006
3:17:53 PM
The implementation of any enterprise level solution needs careful examination of the current environment, a goal for the future, and a detailed plan to get to that point. An enterprise mail tracking system is no exception. Several key items in the procedure will be examined in this post; process flow, tracking bar code application, enterprise data integration, and business case validation. All of these areas require close interaction between customer and vendor(s) to ensure a smooth and reliable implementation of the mail tracking service.
- Also Posted to:
- Mailing Efficiency